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Dear patients of The Garth

You may be aware that the Care Quality Commission (CQC) (the government agency who monitors and inspects NHS organisations) recently completed an inspection of the services we provide at the surgery. We are delighted that the overall quality at the surgery was judged as ‘Good’, and that the inspection team identified many areas in which the practice was providing a high standard of service. The inspectors specifically commented on how the practice organised services to meet patients’ needs, and that patients could access services in a timely way. We were pleased that they also commended our ’strong focus on continuous learning and improvement at all levels of the organisation’.

We were disappointed that the inspectors chose to rate the surgery as ‘requiring improvement’ in the ’safe’ domain. We would like to reassure patients that there were no issues or concerns identified during the inspection which directly affected safe patient care. The inspection team have asked us to appoint an infection control lead to oversee quality and training in this area, ensure all staff have completed Sepsis training and look at how we stock our emergency drugs.

The practice acknowledges the findings of the inspection team and will be taking the necessary steps to fulfil these requirements over the coming weeks.

The full inspection report is available on the CQC website: https://www.cqc.org.uk/

 

Kind regards

The Partners & Practice manager

The Garth Surgery, Guisborough


Welcome to The Garth Surgery Online

Garth SurgeryThe doctors and staff at The Garth Surgery in Guisborough are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


Click The banner above to log on to online prescription requesting & appointment booking


HAVE YOU CONTACTED THE NHS ON 111 OR 999?

 

Do you live in the South Teesside area and are you aged 16 years or more?

 

Did you use the NHS 111 or 999 service between 1st January – 30th June 2019?

 

If yes, we would like to use some information about the care you received

 

When someone calls NHS 111 or 999, they are asked some questions to make sure people get the right help, at the right time, in the right place. This is called triage. We know that some illnesses which can be serious, like sepsis, can be difficult to identify on the phone. So, new questions have been added to help NHS 111 & 999 staff recognise more easily those people who may be or may become seriously ill.

 

It is important that we find out if the triage is working as intended and to make sure that those with possible serious illnesses are identified.

Research is taking place in the South Teesside area, conducted by an experienced paramedic, to follow through what happens to patients who contact 111 or 999, and may also use ambulance services or go to hospital.

 

To do this research we need to join your health records from the North East Ambulance Service, including 111 and 999 calls, and the James Cook University Hospital in Middlesbrough. These are not joined at the moment. We need to use names, postcodes, dates of birth, NHS numbers and some health information so we can follow what has happened on the patient’s journey. Under Data Protection laws this information is regarded as a special category of information. Once the records have been connected, any information that could identify patients will be removed by the NHS.

 

Researchers will not see any information that could identify individuals but will be able to make sure the new triage is working as intended.

If you think this affects you and you want to know more about the research please contact: Steve Hatton (Paramedic Postgraduate Researcher), The University of Sheffield – Telephone 0113 254 2485, or e-mail: sjhatton1@sheffield.ac.uk

 

If you do not want your records to be used for this project, please contact: Michelle Jackson, Research Manager, North East Ambulance Service – by 12th August 2019 – Telephone 0191 430 2294 or e-mail: michelle.jackson@neas.nhs.uk

 

If you are happy to be involved, thank you, there’s nothing more we need you to do. The information we use for this research will be stored securely at the University of Sheffield and will only be kept for as long as needed.

 

Regardless of any decision that you make, please be assured that this will not affect your care in any way.

 

The data controller is the University of Sheffield. Privacy notice online at http://bit.ly/UoSdata

 

IRAS ID: 255767 NEAS/2018/255767 UoS: 160105410 v1.4.1 (1/7/19)


IMPORTANT NOTICE

 

As of April 30th 2019 car parking at the Surgery site will be monitored and you may be liable to a parking fine if your car is parked for longer than the allotted time.

 

The rear car park is for staff only and anyone parking there will incur a parking fine if their registration number is not cleared by the Surgery.

 

The front car park will have a 1 hour 30 minute restriction on it and any cars parked for longer than this period will incur a parking fine.

 

Thank you for your co-operation.


Garth Patients on Gabapentin and Pregabalin:

Please note these medications will become Controlled Drugs this month and so we need you to be aware of some mandatory changes. Currently Controlled drugs need to be printed and signed for upon collection. For ‘at the surgery collection’ it is essential you fill in a consent form (available at front desk) nominating a representative to collect this should this be necessary and they will have to provide ID when collecting.
These medications are soon to be enabled to go electronically.


Privacy & Confidentiality

Please click here to see more of how we deal with your personal information


Self Care

Self-Care means learning to look after yourself, which could mean fewer visits to the doctor and hospital.

Click here for more information and tips on self care.


Accessible Information

If you have a communication need and would like to receive information in a different format to help you to understand please inform us. Such formats could include large text, easy-read documents, or you may require an interpreter for appointments.

 

To inform us please ask a receptionist who will help you complete a short form (or click here. to download a copy). Once we have this information, we will record it in your records so we can take steps to ensure you receive the information you can access and understand and also receive any communication support you require.


STAR Service - Practices in the South Tees Area have created the South Tees Access and Response (STAR) scheme. This is an extension of General Practice services and is available Mon-Fri 6:30pm – 9:30pm and Sat & Sun 8:00am – 8:00pm.

Simply call 111 and ask to be referred to the scheme.

Click Here for more information.

Garth Surgery patients can now book their own appointments with the STAR service. Click here to go to the booking screen.


Text Reminders & Results - You can now receive reminders for your upcoming appointments and receive your test results by text message. To enable this facility, please complete a Consent Form, available from our reception, or online here.


Practice Area

The area covered by the practice includes:

Guisborough, Charltons, Margrove Park

Slapewath, Upleatham, Dunsdale

Pinchinthorpe, Newton-Under-Roseberry


 

 

 


(Site updated 17/07/2019)
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