The Garth SurgeryRectory LaneGuisboroughCleveland, TS14 7DJTel: 01287 632206
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Subject Access Request Policy
Subject Access Request Form
Access to Medical Records Policy
Accessing a deceased patients records
GDPR Patient Information Leaflet
How we use your information
Practice Fair Processing
Privacy Notice Children
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service and any helpful suggestions would be much appreciated.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in NI.
The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.
The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.
The Ombudsman can look into complaints about local government, National Health Service organisations - including GPs
See the Ombudsman website for details
Safeguarding Vulnerable Adults Policy
Child Protection Policy
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